Returns & échanges
Politique de retour et d'échange
- The return or exchange of a product is a right for all our customers, and it includes all the products that we offer on our store.
- All products offered on our store are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.
- Returns or exchanges can be made if the product is in its original condition at the time of purchase and packaged in its original packaging.
- Return within three (3) days and replacement within seven (7) days from the date of purchase.
- Please contact us through the Contact Us page or through our phone numbers to request a return or exchange.
- Please take a picture and send the product with the specified city, address and order number so that it can be replaced with another product in case the product is corrupted or has a defect, or if it is not 'is not used in accordance with the agreement.
- The amount is returned to the customer in full if the product he received is completely different from the product presented on our site.
- We are not responsible for the expectations of customer use of the products, as we have not been reported on the product page on our website.
- Deduct 30% or a value of at least 25 dirhams if the customer does not want the product and the latter has no defect or problem mentioned.
- All products offered on our store are subject to the exchange and refund policy according to the terms and conditions stipulated on this page.
- Returns or exchanges can be made if the product is in its original condition at the time of purchase and packaged in its original packaging.
- Return within three (3) days and replacement within seven (7) days from the date of purchase.
- Please contact us through the Contact Us page or through our phone numbers to request a return or exchange.
- Please take a picture and send the product with the specified city, address and order number so that it can be replaced with another product in case the product is corrupted or has a defect, or if it is not 'is not used in accordance with the agreement.
- The amount is returned to the customer in full if the product he received is completely different from the product presented on our site.
- We are not responsible for the expectations of customer use of the products, as we have not been reported on the product page on our website.
- Deduct 30% or a value of at least 25 dirhams if the customer does not want the product and the latter has no defect or problem mentioned.